Dr. Vivek Agrawal
Name: Dr. Vivek Agrawal
Qualification: Ph.D, MBA (Economics)
Designation : Associate Professor
Department: Institute of Business Management
Institute Name : GLA University, Mathura (U.P)-281406
College address : GLA University, Mathura, 17km Stone, NH-2, Mathura-Delhi Road Mathura, Chaumuhan, Mathura, (U.P)-India-281406
Publication title: Journal
Paper title : A combined AHP–TOPSIS–DEMATEL approach for evaluating success Factors of E?Service Quality: an experience from Indian banking industry
Journal Name : Electronic Commerce Research
Volume : Forthcoming
Issue No. : Forthoming
Month of publication : August, 2020
Year : 2020
Page No. : 1-33
ISSN : 1572-9362
About Dr. Vivek Agrawal
Dr. Vivek Agrawal is working as an Associate Professor in Institute of Business Management, GLA University Mathura, India. He has first class degree in MBA Business Economics). Dr. Agrawal did his Ph.D from GLA University, Mathura, India. His areas of interest are e-service quality, entrepreneurship, supply chain management, and e-learning. He has several publications and has contributed several research papers to SCOPUS abstracted and ABDC ranked journals like Journal of Cleaner Production, Electronic Commerce Research, Benchmarking: An International Journal, International Journal of Business Information Systems; Journal of Asia Business studies; International Journal of Services and Operations Management; Industrial and Commercial Training etc. of international repute. He presented papers in many national and international conferences in India and outside India and attended many workshops and FDPs. He is life time member of Global Association for Humanities and Social Science Research and Indian Institutions of Industrial Engineering. He is in reviewer board of International Journal of Risk and Contingency Management and in editorial board of SAMVAD International Journal of Management. Dr. Agrawal is reviewer for many SCOPUS and ABDC indexed journals like Electronic Commerce Research, International Journal of Energy Sector Management; International Journal of Productivity and Performance Management; Management Decision; Journal of Marketing Management; Technological Forecasting and Social Change; International Journal of Quality and Reliability Management; International Journal of Quality and Service Sciences etc. He is recipient of ‘‘Outstanding Reviewer Award’ awarded by Elsevier in his credit. He has more than ten years of teaching experience. Presently he is working in the area of supply chain management enablers, MCDM techniques and submitted his papers in different ABDC journals. He is a supervisor for doctoral scholars as well as many masters’ students. His doctoral scholars are working in the area of operations management in Hospitals, social media advertising and parent brand impact.